--- title: MainSpring Blog | Ray Steen (3) description: Ray Steen is Co-Owner & CEO for MainSpring and has been with the firm since 2014. With over 25 years of experience in strategy, consulting and communications, his expertise arms clients with the strategies, tools and resources to meet their mission. Ray is a proud dad and coach of 5 kids, a fantasy sports nut and bleeds for the Chicago Bears and Boston Celtics. (3) --- [![Mainspring, Inc.](https://blog.gomainspring.com/hubfs/MainSpring_June2024/Images/mainspring-logo-cybersecurity-it-services-automation-qjudg0lgsu8o3zserelwpic5pgl0i7mbxusowrykj8.png)](https://gomainspring.com/) [mailto:hello@gomainspring.com](mailto:hello@gomainspring.com) - [About](https://gomainspring.com/about/) - [Our Team](https://gomainspring.com/our-team/) - [Industries](https://gomainspring.com/industries/) - [Partners & Certifications](https://gomainspring.com/partners-certifications/) - [Careers](https://gomainspring.com/careers/) - [Solutions](https://gomainspring.com/solutions/) - [Cybersecurity](https://gomainspring.com/solutions/cybersecurity/) - [ProSuite™](https://gomainspring.com/solutions/prosuite/) - [Automation](https://gomainspring.com/solutions/automation/) - [FileMaker Development](https://gomainspring.com/solutions/filemaker/) - [Apple Device Lifecycle Services](https://gomainspring.com/solutions/apple-services/) - [vCIO](https://gomainspring.com/solutions/vcio/) - [Cost Management](https://gomainspring.com/solutions/cost-management/) - [Support & Help Desk](https://gomainspring.com/solutions/support-help-desk/) - [Case Studies](https://gomainspring.com/case-studies/) - Pricing - [ProSuite™](https://gomainspring.com/pricing/) - [Evolve™](https://gomainspring.com/pricing-evolve/) - Resources - [Blog](https://blog.gomainspring.com/) - [Media Resources](https://gomainspring.com/media-resources/) - [Downloads](https://info.gomainspring.com/resources) - [News & Events](https://blog.gomainspring.com/news) - [Contact Us](https://gomainspring.com/contact-us/) # Blog ### Subscribe to Our Blog ![Ray Steen](https://blog.gomainspring.com/hubfs/Ray-Steen-R6DG9067-1-250x250-1.png "Ray Steen") ### About Ray Steen Ray Steen is Co-Owner & CEO for MainSpring and has been with the firm since 2014. With over 25 years of experience in strategy, consulting and communications, his expertise arms clients with the strategies, tools and resources to meet their mission. Ray is a proud dad and coach of 5 kids, a fantasy sports nut and bleeds for the Chicago Bears and Boston Celtics. --- #### Articles by Ray Steen 5 Minute Read #### [Four Challenges to Help Desk Performance, and How We Solve Them](https://blog.gomainspring.com/four-challenges-to-help-desk-performance-and-how-we-solve-them) In today’s IT dependent world, a good help desk is one of the most important resources companies have for centralized problem-solving and support. In theory, they provide a single location for... Posted by [Ray Steen](https://blog.gomainspring.com/author/rsteen) [Read More](https://blog.gomainspring.com/four-challenges-to-help-desk-performance-and-how-we-solve-them) 1 Minute Read #### [Network Mistakes, Misconfigurations Cost Companies Millions](https://blog.gomainspring.com/news-events/network-mistakes-misconfigurations-cost-companies-millions) Ray Steen, Chief Strategy Officer, MainSpring, Inc. was quoted by CSO Online on a Titania research study that pegs losses from misconfigurations at average of 9% of annual revenue. View the full... Posted by [Ray Steen](https://blog.gomainspring.com/author/rsteen) [Read More](https://blog.gomainspring.com/news-events/network-mistakes-misconfigurations-cost-companies-millions) 7 Minute Read #### [Four ways vCIOs lower your IT costs, with real examples](https://blog.gomainspring.com/managing-it-costs/four-ways-vcios-lower-your-it-costs-with-real-examples) The virtual chief information officer (vCIO) is a uniquely versatile IT role – having one can positively impact business performance across so many domains, it’s hard to list them all. As we... Posted by [Ray Steen](https://blog.gomainspring.com/author/rsteen) [Read More](https://blog.gomainspring.com/managing-it-costs/four-ways-vcios-lower-your-it-costs-with-real-examples) 7 Minute Read #### [5 Questions to Help You Find Better Metrics for Meaningful Reporting](https://blog.gomainspring.com/business-strategy/5-questions-to-help-you-find-better-metrics-for-meaningful-reporting) Metrics are an essential aspect of good reporting – they provide visibility into the success of your organization and directions for improvement. Moreover, they align your team towards a common goal... Posted by [Ray Steen](https://blog.gomainspring.com/author/rsteen) [Read More](https://blog.gomainspring.com/business-strategy/5-questions-to-help-you-find-better-metrics-for-meaningful-reporting) 3 Minute Read #### [Why IT Leaders Must Shift to Outcome-based Strategies](https://blog.gomainspring.com/business-strategy/why-it-leaders-must-shift-to-outcome-based-strategies) Today, businesses know that IT is essential to their mission: with 78% of small business leaders stating that IT is a top investment for them in 2022, Gartner predicts a worldwide IT spend of $4.4... Posted by [Ray Steen](https://blog.gomainspring.com/author/rsteen) [Read More](https://blog.gomainspring.com/business-strategy/why-it-leaders-must-shift-to-outcome-based-strategies) 1 Minute Read #### [How Managed Security Service Providers Can Help Protect Against Ransomware](https://blog.gomainspring.com/it-managed-services/how-managed-security-service-providers-can-help-protect-against-ransomware) Ray Steen, Chief Strategy Officer of MainSpring was the featured guest for Brilliance Security Magazine's podcast discussing how managed security service providers can help protect against... Posted by [Ray Steen](https://blog.gomainspring.com/author/rsteen) [Read More](https://blog.gomainspring.com/it-managed-services/how-managed-security-service-providers-can-help-protect-against-ransomware) - - [1](https://blog.gomainspring.com/author/rsteen/page/1) - [2](https://blog.gomainspring.com/author/rsteen/page/2) - [3](https://blog.gomainspring.com/author/rsteen/page/3) - [4](https://blog.gomainspring.com/author/rsteen/page/4) - [5](https://blog.gomainspring.com/author/rsteen/page/5) - ## Getting Started We’ll discuss your business, needs, and expectations to get you on a path to better IT. [Contact Us](https://gomainspring.com/contact-us/) [![Mainspring, Inc.](https://blog.gomainspring.com/hubfs/MainSpring_June2024/Images/mainspring-logo-cybersecurity-it-services-automation.png)](https://gomainspring.com/) [MainSpring, Inc.](https://gomainspring.com/) 8 E. 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